M3 Bitlocker Loader for Mac FAQ

Purchase FAQ

Q: How to test if M3 Bitlocker Loader for Mac can work for me?

A: M3 Bitlocker Loader for Mac free trial version can preview documents, photos, videos, etc. as long as your Mac computer supports to preview these file types.

Q: What is the difference between M3 Bitlocker Loader for Mac Trial version and full version?

A: Trial version only has File Manager option which allows to preview documents, photos, videos, etc. before purchasing.

Q: M3 Bitlocker Loader for Mac Trial version fails to work, should I purchase full version?

A: No. In this situation, please contact support@m3datarecovery.com for troubleshooting.

Q: I don't have the password or 48-digit recovery key, can M3 Bitlocker Loader for Mac open/unlock/mount Bitlocker encrypted drive?

A: No. M3 Bitlocker Loader for Mac requires the password or 48-digit recovery key so that Bitlocker encrypted drive can be unlocked in Mac. In this situation, you need a brute-force cracking tool, please refer to: How to unlock Bitlocker encrypted drive without password or recovery key?.

Q: Bitlocker encrypted drive is corrupted/inaccessible, can M3 Bitlocker Loader for Mac open/unlock/mount it in Mac?

A: No. M3 Bitlocker Loader for Mac requires a healthy Bitlocker encrypted drive. In this situation, Bitlocker data recovery software: M3 Bitlocker Recovery is highly recommended to recover data from corrupted/inaccessible Bitlocker encrypted drive.

Q: Can I use M3 Bitlocker Loader for Mac to recover data from Bitlocker encrypted drive?

A: M3 Bitlocker Loader for Mac requires a healthy Bitlocker encrypted drive. If Bitlocker encrypted drive is corrupted, M3 Bitlocker Recovery is highly recommended to recover data from corrupted/inaccessible Bitlocker encrypted drive.

Q: The Bitlocker encrypted drive mounted by M3 Bitlocker Loader for Mac is a physical device or virtual device?

A: A virtual device. If the virtualization software only recognizes the physical device, this virtualization software cannot recognize a Bitlocker encrypted drive which is mounted by M3 Bitlocker Loader for Mac as the mounted Bitlocker encrypted drive is a virtual device, we will improve it in future version.

Q: Can M3 Bitlocker Loader for Mac set a password to protect an external hard drive, USB drive, flash drive, SD card, etc.?

A: No. M3 Bitlocker Loader for Mac is just a tool to read/write Bitlocker encrypted drive in Mac, it doesn't have the feature to encrypt an external hard drive, USB drive, flash drive, SD card, etc.

Q: Can M3 Bitlocker Loader for Mac mount a Bitlocker encrypted BootCamp partition in Mac?

A: Yes, but the file system must be NTFS, FAT32, exFAT.

Q: Can M3 Bitlocker Loader for Mac mount a Bitlocker encrypted drive in read-only mode?

A: Yes, M3 Bitlocker Loader for Mac can mount a Bitlocker encrypted drive in read-only mode or read-write mode.

Q: I have EFS encrypted files in Bitlocker encrypted drive, can M3 Bitlocker Loader for Mac support it?

A: No, M3 Bitlocker Loader for Mac doesn't have the function to import the EFS encryption certificate.

Q: Can I run virtual machine from a Bitlocker encrypted drive which is mounted by M3 Bitlocker Loader?

A: Yes, but you cannot suspend virtual machine in this situation. Suspending virtual machine needs to write hard link to this mounted Bitlocker encrypted drive, current M3 Bitlocker Loader for Mac doesn't support it, we will improve it in future version.

Q: Can I save Time Machine backup to a Bitlocker encrypted drive which is mounted by M3 Bitlocker Loader for Mac?

A: No. Time Machine can only save the backup to a physical device, but the Bitlocker encrypted drive which is mounted by M3 Bitlocker Loader for Mac is a virtual device, we will improve it in future version.

Q: Why the final price in shopping cart is higher than list price in official site?

A: Please check if the final price in shopping cart includes VAT. The list price in http://www.m3datarecovery.com doesn't include VAT. Due to different tax price in different countries, the final price of the product customers purchase may be higher than the list price, which is because the final price includes VAT.

Q: How to place a tax-free order?

A: MyCommerce platform: Tax-free order needs to be setup prior to placement, please follow tax exemption instruction in your shopping cart before payment: 1. Fax your Certificate of Exemption form proving tax exemption to (International Fax Number) +1952-646-5604 along with your Credit Card payment details and product details; 2. Email your exemption form to ordersupport@mycommerce.com. MyCommerce Customer Service team will respond with a case ID number and a phone number to call to complete your tax exemption order. If you have questions about tax exemption, please contact ordersupport@mycommerce.com.

Avangate platform: Please check "Check only if you are a company" option and then enter your tax exemption ID on order form.

Licensing FAQ

Q: Can I use M3 Bitlocker Loader for Mac 1-year license or lifetime license on two computers, even more?

A: M3 Bitlocker Loader for Mac is one computer license.

Q: Can I uninstall M3 Bitlocker Loader for Mac from one computer and activate it on another computer?

A: No, M3 Bitlocker Loader for Mac is one computer license, its activation is bundled with the serial number of your Mac.

Q: Activation error, the license key has been registered, please contact support@m3datarecovery.com.

A: The product activation is bundled with the serial number of your Mac, the above situation occurs once the serial number of your Mac was changed. Please send your detials (including what happened on your computer after last activation) to support@m3datarecovery.com for furhter analysis and the solution.

Q: How to reinstall the purchased software after computer crashed, faiiled, changed hardware or reinstalled OS?

A: Please send your order ID or purchase email address to support@m3datarecovery.com for the solution.

Technical FAQ

Q: Why is M3 Bitlocker Loader for Mac asking to make changes to my Mac computer when launching?

A: According to Apple security rules, M3 Bitlocker Loader for Mac requires administrator password and authorize the root privilege to access the storage devices.

Q: I receive warning message: "M3 Bitlocker Loader.app" is damaged and cannot be opened. You should move it to the Trash" or "M3 Bitlocker Loader.app" cannot be opened because it was not downloaded from the Mac App Store".

A: By default, macOS/Mac OS X security allows only the apps that are downloaded from the Mac App Store or from Mac certified developers. To fix this error, please open System Preferences -> Security & Privacy -> General tab -> Change the Allow apps downloaded from: option to Anywhere.

Q: When I plug a Bitlocker encrypted drive into Mac computer, it prompts: "The disk you inserted was not readable by this computer. There are three buttons: Initialize, Ignore, Eject", how to choose?

A: Please choose click Ignore button. This is a message poped up by Mac computer. We will improve it in future version.

Q: When I run M3 Bitlocker Loader and receive the error message: Failed to run M3 Bitlocker Loader, please restart the computer and try again.

A: The service of M3 Bitlocker Loader was suspended on your Mac computer, please restart your Mac computer or reinstall M3 Bitlocker Loader and try again.

Q: I received error code 33 when unlocking Bitlocker encrypted drive in Mac.

A: There is problem in activation information backup saved in your local computer, please drag M3 Bitlocker Loader for Mac to Mac trash and reinstsall it to try again, this issue will be resolved. We will completely solve it in next version.

Q: I received error code -1 when using M3 Bitlocker Loader for Mac in macOS 10.13 High Sierra.

A: This issue is caused by macOS 10.13 High Sierra blocked the component of M3 Bitlocker Loader for Mac, please try this solution to solve it: Open System Preferences > Security & Privacy > General tab as shown in following picture, please click the lock to unlock and then click Allow.

Mac computer security privacy settings

"System software from developer "Benjamin Fleischer" was blocked from loading" option would disappear after 30 minutes, if you don't find it, please unlock Bitlocker encrypted drive again with M3 Bitlocker Loader for Mac, then go to System Preferences > Security & Privacy > General tab and click Allow.

Q: The volume name of Bitlocker encrypted drive is NO NAME, how to change it?

A: Please edit volume name in M3 Bitlocker Loader. After changing, the volume name will be remembered.

Q: M3 Bitlocker Loader crashed or was unexpectedly closed on Mac computer, how to solve it?

A: Please click M3 Bitlocker Loader on menu bar and then select "Generate Reports", then send the generated reports or crash dump file called M3_ in ~/Library/Logs/DiagnosticReports/ folder to support@m3datarecovery.com for further analysis.

If M3 Bitlocker Loader is not launched, please find M3 Bitlocker Loader in Application folder and right click it, select "Show Package Content", then you will see "CrashReporter" in MacOS folder, please run "CrashReporter" and then send the generated reports to support@m3datarecovery.com.

Q: How to uninstall M3 Bitlocker Loader for Mac?

A: Open Application folder and find M3 Bitlocker Loader for Mac, drag it to Trash.