M3 BitLocker Loader for Mac FAQ
Purchase FAQ
Q: How to test if M3 BitLocker Loader for Mac can work for me?
A: M3 BitLocker Loader for Mac free trial version can preview the files (documents, photos, videos, audios) from BitLocker encrypted drive.
Q: What is the difference between free trial version and full version?
A: 1. Free Trial version can preview the files from BitLocker encrypted drive; while full version can mount BitLocker encrypted drive in read-write mode so that you can read/write BitLocker encrypted drive on Mac.
2. Full version can mount NTFS drive in read-write mode, while trial version cannot do it.
3. Both of them can use BitLocker to encrypt an external drive.
Q: M3 BitLocker Loader for Mac Trial version fails to work, should I purchase full version?
A: No. In this situation, please contact [email protected] for troubleshooting.
Q: I don't have the password or 48-digit BitLocker recovery key, can M3 BitLocker Loader for Mac open/unlock/mount BitLocker encrypted drive?
A: No. M3 BitLocker Loader for Mac requires the password or 48-digit BitLocker recovery key so that BitLocker encrypted drive can be unlocked on Mac. In this situation, you need a brute-force cracking tool, please refer to: How to unlock BitLocker encrypted drive without password and BitLocker recovery key?.
Q: BitLocker encrypted drive is corrupted/inaccessible, can M3 BitLocker Loader for Mac open/unlock/mount it on Mac?
A: No. M3 BitLocker Loader for Mac requires a healthy BitLocker encrypted drive. In this situation, BitLocker data recovery software: iBoysoft Data Recovery is highly recommended to recover lost data from corrupted/inaccessible BitLocker encrypted drive.
Q: BitLocker encrypted drive is not recognized by macOS disk utility, M3 BitLocker Loader for Mac can recognize it?
A: No. If macOS disk utility cannot recognize BitLocker encrypted drive, M3 BitLocker Loader for Mac cannot recognize it either. In this situation, please restart your Mac computer and check again.
Q: Can I use M3 BitLocker Loader for Mac to recover lost data from BitLocker encrypted drive?
A: M3 BitLocker Loader for Mac requires a healthy BitLocker encrypted drive. If BitLocker encrypted drive is corrupted, iBoysoft BitLocker Recovery is highly recommended to recover lost data from corrupted/inaccessible BitLocker encrypted drive.
Q: The BitLocker encrypted drive mounted by M3 BitLocker Loader for Mac is a physical device or virtual device?
A: A physical drive.
Q: Can M3 BitLocker Loader for Mac set a password to protect an external hard drive, USB drive, flash drive, SD card, etc.?
A: Yes, please refer to: How to encrypt USB flash drive with BitLocker on Mac?
Q: Can M3 BitLocker Loader for Mac mount a BitLocker encrypted BootCamp partition on Mac?
A: Yes, but the file system must be NTFS, FAT32, exFAT. If you have the special needs for BitLocker encrypted BootCamp partition, please contact [email protected] for query before purchasing.
Q: Can M3 BitLocker Loader for Mac mount a BitLocker encrypted drive in read-only mode?
A: Yes, M3 BitLocker Loader for Mac can mount a BitLocker encrypted drive in read-only mode or read-write mode.
Q: Can I use the sync software to write BitLocker encrypted drive which is mounted by M3 BitLocker Loader for Mac?
A: It depends on whether the sync software can recognize the mounted BitLocker drive, please contact [email protected] for query before purchasing.
Q: I have EFS encrypted files in BitLocker encrypted drive, can M3 BitLocker Loader for Mac support it?
A: No, M3 BitLocker Loader for Mac doesn't have the function to import the EFS encryption certificate.
Q: Hardlinks can work on the BitLocker encrypted drive mounted by M3 BitLocker Loader?
A: No.
Q: Terminal commands can work on the BitLocker encrypted drive mounted by M3 BitLocker Loader?
A: Yes.
Q: Can I use M3 BitLocker Loader to mount BitLocker encrypted drive in the same drive?
A: Yes.
Q: Can I run the created virtual machine from a BitLocker encrypted drive which is mounted by M3 BitLocker Loader?
A: Please contact [email protected] for query before purchasing.
Q: Can I use virtualization software (Such as VMware) to mount Windows OS installed on a BitLocker encrypted BootCamp partition as a virtual machine?
A: Please contact [email protected] for query before purchasing.
Q: Can I save Time Machine backup to the mounted BitLocker encrypted drive using M3 BitLocker Loader for Mac?
A: Yes.
Q: Can I run the virtual machine from BitLocker encrypted drive?
A: Please contact [email protected] for query before purchasing.
Q: Can I use M3 BitLocker Loader for Mac to recover lost data from BitLocker encrypted drive?
A: No. M3 BitLocker Loader for Mac requires a healthy BitLocker encrypted drive. If BitLocker encrypted drive is corrupted, iBoysoft Data Recovery is highly recommended to recover lost data from corrupted/inaccessible BitLocker encrypted drive.
Q: BitLocker encrypted drive is not recognized by macOS disk utility, M3 BitLocker Loader for Mac can recognize it?
A: No. If macOS disk utility cannot recognize BitLocker encrypted drive, M3 BitLocker Loader for Mac cannot recognize it either. In this situation, please restart your Mac computer and check again.
Q: How to remove BitLocker encryption from USB flash drive, external HDD on macOS?
A: Refer to how to remove BitLocker from USB drive on Mac.
Q: Online store accepts debit card?
A: Yes, please select PayPal in your shopping cart and then click "Pay with Credit or Debit Card".
Q: Why the final price in shopping cart is higher than list price in official site?
A: Please check if the final price in shopping cart includes VAT. The list price in http://www.m3datarecovery.com doesn't include VAT. Due to different tax price in different countries, the final price of the product customers purchase may be higher than the list price, which is because the final price includes VAT.
Licensing FAQ
Q: Which license should I purchase?
A: M3 BitLocker Loader for Mac has four different license types: 1-month license, 1-year license, lifetime license and lifetime license + lifetime upgrade.
1-month license will be expired after 1 month.
1-year license will be expired after 1 year if you cancel the auto-renewal.
Lifetime license is only for the version you purchased. For example, if you purchased V5.6, using V6.0 needs to pay for the upgrade.
Lifetime license + lifetime upgrade enjoys lifetime upgrade, won't pay for the future version.
Why V6 is a major upgrade? - It is not only compatible with macOS Big Sur and Apple Silicon M1 Macs with M1 Pro and M1 Max chips, but also brings the new features, for example: V6 uses the independently programmed file system driver (The previous one is osxfuse) to mount BitLocker encrypted drive in the same physical drive so that you can operate the mounted BitLocker drive as same as your Mac's native drive, please learn more features from the product page.
Q: Can I use one license of M3 BitLocker Loader for Mac on two computers, even more?
A: No, M3 BitLocker Loader for Mac is one license for one Mac.
Q: Can I uninstall M3 BitLocker Loader for Mac from one computer and activate it on another Mac?
A: No, uninstalling just uninstalls the software, not the license.
Q: I recently replace my Mac with a new one, can I transfer M3 BitLocker Loader for Mac license to this new Mac?
A: Only "M3 BitLocker Loader for Mac Professional edition lifetime license+lifetime upgrade" (Order name) can be transfered to a new Mac.
Q: Activation error, the license key has been registered, please contact [email protected].
A: M3 BitLocker Loader for Mac is one license for one Mac (The activation is tied to your Mac, the above situation occurs if you change the computer.) Please send your details to [email protected] for further analysis and the solution.
Q: Your license has run out, please purchase a new one.
A: M3 BitLocker Loader for Mac is one license for one Mac (The activation is tied to your Mac, the above situation occurs if you change the computer.) Please send your details to [email protected] for further analysis and the solution.
Q: How to reinstall the purchased software after computer crashed or reinstalling OS?
A: Please send your order ID or purchase email address to [email protected] for the solution.
Technical FAQ
Q: I cannot find "System software from developer "Chengdu Aibo Tech Co., Ltd." was blocked from loading." Allow option in Security & Privacy.
A: Please click "Reload it" in M3 BitLocker Loader for Mac installation window and try again.
Q: System extension blocked, there is No allow button in security and privacy preferences.
A: It is caused by there is no space to install the driver of M3 BitLocker Loader for Mac, please open /Library/Extensions/ folder, manually delete these drivers that are not in use, then reinstall M3 BitLocker Loader for Mac and check if allow button appears.
Q: After updating to macOS Big Sur or later version, I received error code: 1 when unlocking BitLocker encrypted drive.
A: It is caused by your installed version of M3 BitLocker Loader for Mac has not been compatible with macOS Big Sur or later version, please install the latest version and try again.
Q: "This BitLocker drive is occupied by other apps, please re-plug in this drive and try again" errror is received when unlocking.
A: 1. Please open System Preferences > Security & Privacy > General tab as shown in following picture, please click the lock to unlock and then click Allow option.
2. Restart your Mac and try again.
3. There are errors in the file system of your BitLocker drive, please connect this BitLocker drive to a Windows computer, unlock it and then run chkdsk /X for this drive. After that, try M3 BitLocker Loader for Mac again.
Q: There is no Allow option in Security & Privacy when allowing system extension.
A: If you don't see allow option, please click "Reload it" in the setup window to reload system extension and then check if allow option appears.
Q: Why is M3 BitLocker Loader for Mac asking to make changes to my Mac computer when launching?
A: According to Apple security rules, M3 BitLocker Loader for Mac requires administrator password and authorize the root privilege to access the storage devices.
Q: M3 BitLocker Loader cannot find my BitLocker encrypted drive, but macOS disk utility can recognize it.
A: Please send m3log.log in /tmp/ folder to [email protected] for further analysis.
Q: Errors are found in the file system. Please run chkdsk /f to repair the errors on Windows computer and then try M3 BitLocker Loader.
A: Reason 1: It is caused by there are errors in the file system of BitLocker encrypted drive, try following solution to fix it:
Step 1: Connect this BitLocker encrypted drive to a Windows computer, unlock it with the password.
Step 2: Run chkdsk X: /f for this unlocked BitLocker encrypted drive (Replace X with the drive letter of your BitLocker encrypted drive).
Step 3: After chkdsk completes, connect this BitLocker encrypted drive to your Mac and then try M3 BitLocker Loader for Mac again.
Reason 2: Your drive is 4KB sector. Trial version doesn't support 4KB sector drive, but full version supports it without problem.
Q: I received error code 33 when unlocking BitLocker encrypted drive on Mac.
A: There is problem in activation information backup saved in your local computer, please drag M3 BitLocker Loader for Mac to Mac trash and reinstsall it to try again, this issue will be resolved. We will completely solve it in next version.
Q: I received error code -1 when using M3 BitLocker Loader for Mac on macOS 10.13 High Sierra and later version.
A: This issue is caused by macOS 10.13 High Sierra and later version blocked the component of M3 BitLocker Loader for Mac, please try this solution to solve it: Open System Preferences > Security & Privacy > General tab as shown in following picture, please click the lock to unlock and then click Allow.
"System software from developer "Chengdu Aibo Tech Co., Ltd." was blocked from loading" option would disappear after 30 minutes, if you don't find it, please unlock BitLocker encrypted drive again with M3 BitLocker Loader for Mac, then go to System Preferences > Security & Privacy > General tab and click Allow.
Q: The password is incorrect, how to solve it?
A: 1. Enter the correct password and try again;
2. Try 48-digit recovery key;
3. Add M3 BitLocker Loader to full disk access in Security & Privacy if you are using "File Manager" option.
Q: I can see the files in File Manager, but not in Volume Mounter, how to solve it?
A: If there are special characters in file names, please contact [email protected], otherwise, please connect this BitLocker encrypted drive to a Windows computer, unlock it with the password and then run chkdsk /f for this unlocked BitLocker encrypted drive. After chkdsk completes, please connect this BitLocker encrypted drive to your Mac computer and then try M3 BitLocker Loader for Mac again.
Q: M3 BitLocker Loader crashed or was unexpectedly closed on Mac computer, how to solve it?
A: Please click M3 BitLocker Loader on menu bar and then select "Generate Reports", then send the generated reports or crash dump file called M3_ in ~/Library/Logs/DiagnosticReports/ folder to [email protected] for further analysis.
If M3 BitLocker Loader is not launched, please find M3 BitLocker Loader in Application folder and right click it, select "Show Package Content", then you will see "CrashReporter" on macOS folder, please run "CrashReporter" and then send the generated reports to [email protected].
Q: I receive warning message: "M3 BitLocker Loader.app" is damaged and cannot be opened. You should move it to the Trash" or "M3 BitLocker Loader.app" cannot be opened because it was not downloaded from the Mac App Store".
A: By default, macOS/Mac OS X security allows only the apps that are downloaded from the Mac App Store or from Mac certified developers. To fix this error, please open System Preferences -> Security & Privacy -> General tab -> Change the Allow apps downloaded from: option to Anywhere.
Q: When I run M3 BitLocker Loader and receive the error message: Failed to run M3 BitLocker Loader, please restart the computer and try again.
A: The service of M3 BitLocker Loader was suspended on your Mac computer, please restart your Mac computer or reinstall M3 BitLocker Loader and try again.
Q: How to uninstall M3 BitLocker Loader for Mac?
A: Open Applications folder and find M3 BitLocker Loader for Mac, drag it to Trash.